Privacy Policy: For Your Peace of Mind

Effective Date: July 20, 2026

First Response Towing and Roadside Services LLC respects your privacy. This policy explains what information may be collected, how it may be used, and the steps taken to protect it.

We collect only the information reasonably needed to provide towing, vehicle transport, roadside assistance, quotes, scheduling, payment processing, and customer support.

Information We May Collect

Depending on the service requested, we may collect:

• Your name

• Phone number

• Email address

• Pickup location

• Vehicle destination

• Vehicle year, make, model, and condition

• Photos or notes related to the vehicle

• Information provided through calls, text messages, email, or website forms

• Payment and transaction information

• Basic website-use information collected through Google services

How Your Information Is Used

Your information may be used to:

• Respond to your call or service request

• Prepare an accurate quote

• Schedule towing or roadside assistance

• Provide arrival-time and service updates

• Confirm pickup and delivery

• Send vehicle or delivery photos

• Process payments

• Maintain service, accounting, tax, and business records

• Improve customer service and website performance

• Prevent fraud, misuse, or security problems

Calls and Text Messages

When you contact First Response Towing and Roadside Services LLC, we may call or text you about:

• Your quote

• Your service location

• Arrival time

• Vehicle condition

• Pickup or delivery

• Payment

• Completion of the requested service

Your phone number is not used for unrelated marketing messages without your permission.

Standard phone or text-message charges from your carrier may apply.

Payment Information

Payments may be processed through a third-party payment provider.

First Response Towing and Roadside Services LLC does not normally store complete credit-card or debit-card numbers. Payment providers may collect and process payment information under their own privacy and security policies.

Photos and Service Records

Photos may be taken to document:

• Vehicle condition

• Loading

• Securement

• Pickup

• Transport

• Delivery

These photos may be kept as part of the service record.

Real job photos may be used on the website, Google Business Profile, or business advertising. Reasonable care will be taken to avoid displaying customer names, addresses, documents, or other private information. License plates may remain visible when they are part of an ordinary public vehicle photograph unless there is a specific reason to conceal them.

Website Information and Cookies

The website may use cookies and services provided by Google or other trusted providers.

These services may collect general information such as:

• Device type

• Browser type

• Pages visited

• Date and time of a visit

• Approximate location

• How a visitor reached the website

• Actions taken on the website

This information helps measure website performance, understand how customers find the business, improve advertising, and maintain website security.

Google Ads and Analytics

First Response Towing and Roadside Services LLC may use Google Ads, Google Analytics, Google Business Profile, and related Google services.

Google may use cookies, device information, and activity data to measure advertising results and website visits. Google’s collection and use of information are controlled by Google’s own privacy policies and account settings.

Sharing Your Information

First Response Towing and Roadside Services LLC does not sell or rent customer information.

Information may be shared only when reasonably necessary with:

• Payment processors

• Repair shops

• Dealerships

• Vehicle owners

• Authorized pickup or delivery contacts

• Insurance companies when requested or required

• Towing or business-service providers assisting with an authorized job

• Website, communication, accounting, or technology providers

• Law enforcement, courts, government agencies, or legal representatives when required by law

Only information reasonably needed for the task should be shared.

Data Security

Reasonable steps are taken to protect customer information from unauthorized access, loss, misuse, or disclosure.

These steps may include:

• Password-protected accounts

• Limited access to business records

• Secure payment providers

• Updated devices and software

• Removal of records that are no longer needed

No website, phone, email system, or electronic-storage method can be guaranteed to be completely secure.

The Federal Trade Commission recommends that businesses collect only what they need, protect retained information, properly dispose of unneeded information, and prepare for possible security incidents. (Federal Trade Commission)

How Long Information Is Kept

Service, payment, communication, and business records may be kept for as long as reasonably needed for:

• Customer service

• Accounting

• Taxes

• Insurance

• Legal compliance

• Dispute handling

• Business records

Information that is no longer needed may be deleted, destroyed, or securely disposed of.

Your Privacy Choices

You may contact First Response Towing and Roadside Services LLC to:

• Ask what personal information is held about you

• Correct inaccurate information

• Request deletion of information that is not legally or reasonably required to be kept

• Ask questions about how your information is used

• Request that nonessential communications stop

Colorado privacy law may provide qualifying consumers with rights involving access, correction, deletion, and certain uses of personal information. The law mainly applies to organizations meeting specific processing thresholds, but this policy still provides customers with a clear way to make reasonable privacy requests. (Colorado Attorney General)

Children’s Privacy

The website and services are intended for adults requesting towing, vehicle transport, or roadside assistance.

First Response Towing and Roadside Services LLC does not knowingly collect personal information from children.

External Links

The website may include links to Google, payment providers, repair shops, social-media pages, or other third-party websites.

First Response Towing and Roadside Services LLC is not responsible for the privacy practices or content of outside websites.

Changes to This Policy

This privacy policy may be updated when business practices, technology, services, or legal requirements change.

The effective date at the top of this page will be changed when a meaningful update is made.

Contact Information

Questions or privacy requests may be directed to:

First Response Towing and Roadside Services LLC
Website: www.firstresponsetowingrs.com
Phone: 970-571-4566

This version is more complete than the earlier one while still staying simple enough for customers to understand. It should accurately match how you operate, but it is not a substitute for review by a Colorado attorney.